An exciting world of infinite possibilities

Your missed connection protection covers you, cardholder, your spouse, and children under 23 years of age, up to the amount specified in the terms and conditions for reasonable and additional expenses incurred to enable you to use alternative scheduled public transport services and arrive at your destination on time, if due to any unforeseeable circumstances outside your control, you missed your transport connection and are unable to arrive at your final destination by the time originally intended. This protection includes all legs of the trip, even your return home. You will have up to thirty days to open a claim case.

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your missed connection protection or follow up on a claim, please visit the Visa Benefits Portal.

Your trip delay protection covers you, cardholder, your spouse, and children under 23 years of age, up to the amount specified in the terms and conditions for reasonable and additional expenses, at restaurants or hotels when the common carrier delays the departure of your method of transportation. Trip delay covers delays for over four hours due to natural or artificial reasons, as detailed in the terms and conditions. You will have up to thirty days to open a claim case. To get the details of your trip delay protection, please click here to download applicable terms and conditions.

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your trip delay protection or follow up on a claim, please visit the Visa Benefits Portal.

Your trip cancellation protection covers you, cardholder, your spouse, and children under 23 years of age, up to the amount specified in the terms and conditions when you have to cancel your trip up to ten days prior to the departure date due to death or hospitalization of a close relative, or accidental damages to your home or office.

This protection will compensate prepaid expenses with your Visa Infinite to enjoy your trip, for example, lodging, cruises, tours, excursions, and the provider did not compensate you for those expenses.

You will have up to thirty days to open a claim case. To get the details of your trip delay protection, please click here to download applicable terms and conditions.

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your trip cancellation protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Infinite, and you find it at a lower price up to thirty days after you bought it, your price protection will compensate the price difference up to the amount listed, per item per account per year. This price protection applies for items purchased in your own country or abroad. You have up to thirty days to open a claim. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your price protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Infinite, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You will have up to thirty days to open a claim case. To get the details of your extended warranty, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your extended warranty or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Infinite, and it gets stolen or accidentally damaged, your purchase protection will repair or compensate the value of the article up to forty five days after the purchase date. This purchase protection applies for items purchased in your own country or abroad. You will have up to thirty days to open a claim case. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your purchase protection or follow up on a claim, please visit the Visa Benefits Portal.

Your baggage delay protection covers you, cardholder, your spouse, and children under 23 years of age, against baggage loss when your bags are under the responsibility of a registered common carrier.

Compensation is up to the maximum benefit detailed in the terms and conditions and includes all legs of a trip, even when you return home. You will have up to thirty days to open a claim case. To get the details of your baggage delay protection, please click here to download applicable terms and conditions.

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your baggage loss protection or follow up on a claim, please visit the Visa Benefits Portal.

Your baggage delay protection covers you, cardholder, your spouse, and children under 23 years of age, against baggage delay when your bags are under the responsibility of a registered common carrier. This protection starts after the fourth hour of delay and will compensate for each hour of delay up to the amount indicated in the terms and conditions, to cover expenses for personal hygiene and clothing articles that you would have to purchase due to the baggage delay. This protection will cover all legs of a trip, except the return home trip. You will have up to thirty days to open a claim case. To get the details of your baggage delay protection, please click here to download applicable terms and conditions.

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your baggage delay protection or follow up on a claim, please visit the Visa Benefits Portal.

Your international emergency medical services will cover you, cardholder, your spouse, and children under 23 years of age, in case of accidents or medical emergencies that occur when you are enjoying your trips abroad. These services include medical, dental, prescription, and lodging and transportation expenses as defined in the terms and conditions. This service also provides you with the Schengen Certificate for your trips to Europe. You will have up to thirty days to open a claim case. This protection covers trips of up to sixty days of length. To get the details of your international emergency medical services, please click here to download applicable terms and conditions.

This protection does not apply for emergency medical services in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To get your Schengen Certificate for your trips to Europe, activate your international emergency medical services or follow up on a claim, please visit the Visa Benefits Portal.

Your auto rental insurance will protect the rented vehicle against damages due to collisions, theft, vandalism, fires, and partial or total accidents. Rental reservation and payment in full must be made with your Visa Infinite. This insurance covers you, the cardholder, and all other registered drivers in the auto rental contract. You will have up to thirty days to open a claim case. To get the details of your travel accident insurance, please click here to download applicable terms and conditions.

Coverage includes the country of issuance of the Visa card, as long as it is allowed by local laws. This protection does not apply for rented vehicles in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To download an auto rental insurance certificate, activate your auto rental insurance or follow up on a claim, please visit the Visa Benefits Portal.

ASSISTANCE PRIOR TO TRAVEL

Visa will provide you with information about your destination, ATM locations, currency exchange, visas, health requirements, vaccination.

ASSISTANCE WHILE TRAVELING

Our agents at the Visa Customer Service Center will help you activate all benefits and services offered with your Visa Infinite card, including the international emergency medical services.

Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC. 

Please visit Visa Benefits Portal to register your card, open and follow up on your claims, download insurance certificates and terms and conditions.

The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad¹.

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

THE VISA CUSTOMER SERVICE CENTER PROVIDES INFORMATION ON:

• The Visa benefits associated to the cardholder’s Visa card
• Provides insurance certificates of coverage
• Transfers to the benefit experts for claims and emergency medical assistance
• Transfer to the Visa Rewards program experts
• Transfer to the Personal Concierge assistants
• Assist personnel at the bank’s branches and call center agents with card benefits information

Please visit the Visa Benefits Portal to register your card,open and follow up onyour claims, download insurance certificates and terms and conditions.

Click here to chat with an agent from Visa Customer Service Center.

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad¹.

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

What is it?

Your personal assistant Visa Concierge will work for you 24 hours a day, 365 days of the year, to ease every single moment of your day
Do you need to make a reservation at your favorite local restaurant? At the destination where your journey takes you? Do you want to take the trip of a lifetime? Do you need tickets for that special event?
Visa Concierge will help you with all this and more. Learn more about this service by downloading the details, and Visa Concierge will open the doors to these privileges to enjoy the most extraordinary things life has to offer.


Travel

• Flights recommendations and reservations
• Lodging recommendations and reservations
• Cruise, excursions, short trips and tours recommendations and reservations
• Auto rental (including luxury cars), helicopters, and yacht reservations and arrangements


Entertainment and Experiences

• Theater, opera, ballet, concerts, museums, and other cultural and sporting events recommendations and reservations
• Restaurant recommendations and reservations
• Night life recommendations and reservations
• Excursions and sightseeing recommendations and reservations
• Tennis, gold, gym, and sport clubs recommendations, schedules and reservations
• Information regarding special sports you can enjoy while visiting your destinations


Special Services

• Conference or meeting rooms at hotel or convention centers recommendations and reservations
• Translation services
• Equipment rental (computers, cell phones, others)
• Etiquette and protocol information
• Security services
• Legal assistance


Gifts and Shopping

• Gift recommendations and suggestions
• Flower arrangements, balloons, and gifts delivery
• Whenever possible, assistance in purchasing difficult to obtain articles
• Best shopping places
• Personal shoppers

INFINITE VISA REWARDS PROGRAM

As a Visa Infinite cardholder in the Latin America and Caribbean Region, you have access to a comprehensive and exclusive rewards program at no additional cost. Specially designed to provide maximum flexibility, variety and access, Infinite Visa Rewards eliminates numerous restrictions and limitations imposed by other programs to provide you with the best rewards for being a loyal Visa Infinite cardholder.

Best of all, there is no limit to the number of points you can earn and all your purchases generate points you can convert into that well deserved vacation. With all those points you can*:

• Fly anywhere in the world for free, including the most popular destinations, on any airline of your choosing and without blackout date restrictions. In addition, flights reserved with the points you have earned on this program allow you to earn additional miles if you are enrolled in the frequent flyer program of your selected airline
• Stay at any hotel, anywhere in the world. Since Visa Rewards has carefully selected the best hotel companies to provide the most exclusive offers, you will always have excellent lodging options available for travel anywhere in the world
• Rent a car free of charge and with no mileage restrictions

But that is not all. There are many more rewards you can select from.

Redeeming your points could not be easier. Whenever you want to make travel arrangements and reservations using your rewards program points, all you have to do is call the Visa Customer Service Center or, even easier, visit the exclusive website for Visa Infinite cardholders, where you will be able to check your points balance, see detailed descriptions of the rewards and the number of points you need to obtain them, and complete the simple reward redemption procedure.

VERY IMPORTANT: Remember you will need to have your Visa Rewards Program account number and your Personal Identification Number or PIN available when you contact us to redeem a reward.

Call your bank to check if your Visa Infinite card provides this benefit.

*Subject to the terms and conditions of your Visa card rewards program, which may be modified at any time. We recommend you contact your Bank’s Customer Service Center or call the Visa Infinite Customer Service Center for more detailed information.

Contact Us at Visa Benefits Portal.